Customer service & support
Our customer service is located in our headquarter in Belgium and covers all the EMEA regions. Our customer support quickly provides solutions to our customers’ needs. The constantly high score of documented customer satisfaction proves the quality of our service.
Our devoted customer service team efficiently acts to
- Take your order
- Manage order preparation
- Organise stock management
- Plan the shipping delivery
- Handle administration
Our skilled technical and application engineers
- Provide accurate solutions to your needs
- Are regularly trained to be up-to-date and enable quick reactions
- Benefit of new technologies to support remotely and on-site an instrument uptime in excess of 99%
NPS = 80%
With a Net Promoter Score* of 80%, our customers prove to be very satisfied with the unique Tosoh customer service and support.
* Net Promoter Score (NPS) is a metric that organisations use to measure customer loyalty towards their brand, product or service.